Refund Policy

Credits are a digital service that becomes available in your account immediately after payment, so a purchase cannot be cancelled or returned once it is completed.

The no-refund rule applies without exception, including in these cases:

• Unused, partly used or remaining credits.
• Plans, including unused days and unused plan credits.
• Credits spent on requests whose result you did not like, or that you stopped before they finished.
• Purchases made by mistake, or a change of mind.
• Closing or deleting your account, or an account suspended for breaking the terms.
• Price changes, or changes to models, levels or features after your purchase.
• Short service interruptions or temporary unavailability of a model provider.

Credits have no cash value and cannot be exchanged for money, transferred to another account or resold.

• Start with the free plan and the smallest top-up to try the agent before buying more.
• Check the top-up amounts and how fast each quality level uses credits on the pricing page.
• Make sure the amount and the account you are signed in to are correct before you pay.

If you were charged but the credits did not reach your account, or a payment was taken twice because of a technical error, write to [email protected] with the payment reference from your receipt within 14 days. We will check it with our payment processor and add the credits you paid for to your account. This is delivery of what you bought, not a refund.

Please contact us before opening a dispute with your bank. Opening a chargeback for a completed purchase may lead to suspension of your account and removal of its remaining credits.